FAQ
It is each traveler’s responsibility to have a passport valid for at least 6 months from the date of departure and a visa if required. Passengers who are not U.S. citizens must check with the respective consulate or a visa agency to determine what personal identification is required. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. Visa not required for tourist stay of up to 90 days.
Check with your personal physician for the latest overseas travel health information, or contact the Center for Disease Control’s travelers’ hotline at 404-332-4559, web site www.cdc.gov. No inoculations are necessary when arriving in Morocco from the U.S.
Check with your personal physician for the latest overseas travel health information, or contact the Center for Disease Control’s travelers’ hotline at 404-332-4559, web site www.cdc.gov. No inoculations are necessary when arriving in Morocco from the U.S.
Please check in at least three hours prior to the scheduled departure time to allow for security steps. Passengers connecting from another point within the USA may check their luggage through to their final destination, and although problems with lost luggage have been minimal, it is a possibility. Certain carriers do not allow baggage “interlining,” and luggage must be checked separately for each flight. If you are connecting from a domestic flight which is delayed for any reason, causing you to miss your international flight, you must ask the airline for assistance in getting you to your destination.
Most international airlines are consistent with regard to the number and weight of the pieces you may check and bring onboard. Domestic carriers however, typically on small aircraft, differ. Therefore, we suggest that you check in advance if you are concerned about size or weight restrictions.
Airline seats are confirmed whenever possible. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only. Even when seats are pre-assigned however, we recommend that you contact the carrier one to two weeks prior to departure to reconfirm your seats. In many cases there are equipment changes after your initial booking which can cause airplane seating reconfiguration.
Most airline tickets are issued using special fares which cannot be changed or canceled without incurring additional cost. Should you lose or misplace your tickets while traveling, you should immediately notify the airline. In most cases they will have you complete a Lost Ticket Indemnity Form, and for a fee, issue replacement tickets.
Most airlines now require that we provide e-tickets in place of paper tickets. At check-in, you should be ready to provide your e-ticket itinerary and identification to the agent. In a few cases where e-tickets cannot be issued, you will receive your tickets in a paper form.
All tour packages allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to airline handling charges of up to $100 per piece. As Casablanca Tours will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport.
If your program includes airport arrival transfers, please complete immigration formalities and claim your luggage. You will be met by our local representative after you pass through customs. Look for someone holding a Casablanca Tours sign and/or a sign with your name on it. If you do not connect with the Casablanca Tours transfer personnel, go to the Tourist Information Desk and ask them to page the Casablanca Tours representative or phone the number on your voucher.
Airlines do not share flight manifest information. Therefore, the only way we may learn of a delay or schedule change while you are traveling is from you, the traveler. The sooner you are able to contact one of our offices, overseas or in the USA, the better we can respond. In case you are delayed for any reason, and are unable to follow the instructions on your voucher, please make independent transfer arrangements and retain your receipts. Unused tour services, including transfers and hotel nights are not refundable. Upon your return home you will need to contact your airline and/or insurance carrier to investigate the possibility of reimbursement for any unused tour services.
If your program includes departure transfers, instructions will be stated on your voucher or provided locally. There are currently no departure taxes in Morocco.
Casablanca Tours has carefully selected each hotel based on overall quality, location, price, food, service, and cleanliness. All rooms are standard rooms with two single beds and private facilities, unless you have specifically requested and paid for an upgrade. Room selection is strictly at the discretion of the hotel management. We reserve the right to make hotel substitutions with those of equal standard.
Check-in time is usually 4pm or later. Check-out time is 12 noon. If you will be arriving early in the day or departing in the evening, hotels will usually allow you to store your luggage in their luggage room. Ask at the front desk if the hotel can check you in earlier, or let you stay later.
Shopping is an experience in itself in Morocco, with vibrant souks, markets, and bazaars staffed by vendors hawking their wares. In cities, the Medina districts offers a glimpse into daily life, as well as an assortment of interesting goods, ranging from hand-tanned leather products to fine carpets and pottery. Haggling is expected. One bargaining trick is to find a fixed-price store to get a better sense of what a reasonable price for the item of interest would be. Credit Cards may be accepted at large stores. Vendors in souks and medinas will likely only accept cash.
The Moroccan Dirham is the currency of Morocco. Please be aware that ATMs are mainly found in banks in major cities. However, not all machines accept all cards. Hotels do not usually have ATMs. When traveling to southern regions of the country including Ouarzazate and Zagora, ensure that you have sufficient cash on hand, as ATMs will not be available.
While credit cards are accepted in most destinations, it is advisable to carry local currency. Inform your credit card company that you are travelling to avoid your card being blocked for security reasons.
It is customary to tip in restaurants and other places that cater to tourists.
Every effort has been taken by Casablanca Tours to ensure your safety. However, it is important that you do not allow your common sense to take a vacation while you’re on your trip. Be aware of potentially dangerous places and situations as you would at home. Avoid wearing expensive jewelry and carry your valuables concealed in inside pockets or hidden pouches. Don’t put all your valuables (money, credit cards, passports, etc.) in the same place. (In case that one wallet is stolen, you should have other valuables and identification in another safe place.) Don’t leave valuables laying loose in your room-use the hotel safe. Keep copies of your passports, credit card numbers and traveler’s checks numbers in the hotel safe.

Ambulance/fire: 15
Police: 19
Please note: Visitors are advised to take precautions against theft, particularly in the major cities.

Arabic is the local language. French is taught and used universally for commerce. Spanish is spoken in some northern regions.
The voltage used is 220 volts. Please note: The U.S. uses 120 volts and you can purchase a converter and transformer at most hardware stores for your 120V appliances.
Morocco is an Islamic country. Shaking hands is a standard form of greeting. Normal courtesies should be observed. Casual dress is acceptable, but women should take care to dress modestly. Beachwear should be confined to the beach and poolside. While freedom to practice one’s religion is guaranteed and non-Muslims are not harassed, proselytizing is prohibited and even a discussion of religion in public may violate this restriction. Smoking is very common.

Jan 1 New Year’s Day
Jan 10 Islamic New Year*
Jan 11 Manifesto of Independence
Mar 20 Mawlid (celebration of the Prophet’s birthday)*
May 1 Labor Day
Jun 10 Feast of the Throne
Aug 14 Fête Oued Eddahab (Oued Eddahab Allegiance Day)
Aug 20 Révolution du Roi et du Peuple (The King and the People???s Revolution Day)
Aug 21 King Mohamed’s Birthday
Sep 3 – Oct 2 Holy Month of Ramadan*
Oct 2 – 5 Eid al-Fitr 3 (Feast of the Breaking of the Fast)*
Nov 6 Marche Verte (Anniversary of the Green March)
Nov 18 Fête de l’Indépendence (Independence Day)
Dec 8 – 11 Eid al-Adha (Sacrifice Feast)*

* Please note that Islamic holidays are based a lunar calendar, and exact dates depend on local sightings of the moon. Because of this, actual dates may vary slightly from the dates given above.

An International Driving Permit is required. Traffic drives on the right. Motorways connect major cities, but secondary roads, especially in southern regions of the country, may not be up to Western standards. They may be extremely narrow, especially in the mountainous regions of the country. Caution should be exercised when driving in cities as roads can be very crowded and traffic signals do not always function.
While it is generally safe to eat fully cooked meats and vegetables, care should be taken to avoid undercooked meat and uncooked fruits and vegetables. Because tap water is not potable, visitors should only drink bottled water or water that has been boiled and filtered. Avoid ice, as it is usually made from tap water. Mineral water is provided with dinners on escorted tours.